This is a form of fraud where criminals attempt to access your confidential information. This is done either by an email request for information or by luring you to a fake website.
In both instances, the fraudster would pretend to be from a legitimate company (for example the bank), and would ask you to disclose confidential financial and personal information - like passwords, credit card account numbers and ID numbers.
Golden Rules:
Never access the site via a link. Rather type the address into the browser address bar or save the address as a 'Favourite'.
If you suspect that your confidential information has been compromised, please do not hesitate to contact our dedicated Fraud Team on 021 680061-69 for assistance, or email calbank@calbank.net
Never reply to email that:
Requires you to enter personal information directly into the email or submit that information some other way.
Threatens to close or suspend your account if you do not take immediate action by providing personal information.
Solicits your participation in a survey where you are asked to enter personal information.
States that your account has been compromised or that there has been third-party activity on your account, and requests you to enter or confirm your account information.
Asks you to enter your User ID, password or account numbers into an email or non-secure web page.
Asks you to confirm, verify, or refresh your account, credit card, or address information.
The most important thing to remember is not to interact with the sender of the email, and definitely do not enter any of your personal or account details.
Remember, CAL Bank staff will never ask for sensitive information via email.
